One of a leader’s most important jobs is to get and stay clear about what it is that s/he is counting on from each team member. Once the leader is clear, the message must be communicated to each team member. Often, leaders fail to engage in a rich communication along these lines, apparently because they assume that team members are somehow supposed to figure out for themselves exactly what is expected.
The steps presented in the slides available by clicking the above icon and in the following text make explicit a conversation that otherwise plays-out inside of the heads of those involved. When the conversation is explicit the leader and team member get on the same page and dramatically increase the odds of high-performance and fulfilled expectations.