The business case for Diversity, Equity, Inclusion, and Anti-oppression (DEIA) programs in organizations is no longer being built…it has arrived. Investors, employees, and customers are making clear to leaders that DEIA is now critical to their bottom line and that it will be so forevermore.
Consequently, leaders must learn to integrate cross-cultural skills and competencies into all levels of the system.
Education and change management plans that help leaders, managers, and employees navigate their differences and use them to achieve better business results are important and, thankfully, becoming more available.
To start, it helps to have common language and frameworks that make it possible to understand the complexities of communication dynamics posed by working across social group identities such as age, ability, gender, culture, class, race, sexual orientation, and socioeconomic status.
In her article Alliances Across Difference: Useful strategies for building effective relationships across difference, Amber Mayes does us all a tremendous service by laying out two foundational concepts to get us started:
- Levels of Human Identity
- Social Power and Group Dynamics
Amber developed and uses these concepts with leaders across sectors, industries, and geographies to resolve conflict and unleash the power of diversity in organizations for 15+ years in her role as a consultant to leaders, teams, and organizations. Continue reading 3 Levels of Human Identity Can Be Used to Build Relationships Across Difference