Category Archives: Sales Matters

Posts in this category relate to activities and operations intended to increase demand for what an organization offers its customers.

Revenue Leads Expenses

Most leadership teams know the problem.

They set an annual revenue target, build spending around it, and move forward as if the planned revenue inflow is already on its way. If revenue later develops more slowly than hoped, the organization is forced to pull back, delay hires, cut initiatives, and explain why the original plan no longer holds.

That is not disciplined planning. It is front-loading optimism and dealing with the consequences later.

A better approach is to let revenue lead expenses.

This starts with distinctions that are often blurred: the difference between the revenue goal, the revenue forecast, and the currently authorized level of spending.

The revenue goal is the level of performance the organization intends to produce over the course of the year (with ~75% confidence). It sets direction, expresses ambition, and gives management and the team a target to drive toward. It is, by design, an expression of intent rather than a prediction, and it is set once for the performance period (e.g., a year).

The revenue forecast is management’s best current estimate of what is most likely to materialize based on facts known at the time. It is a high-confidence view (90+%), not an aspiration dressed up as a projection. In practice, teams should be able to articulate the confidence level behind the forecast, explain why it is defensible based on current evidence, and state clearly what must occur for it to materialize. It is established at the beginning of the performance period and updated continuously as new information becomes available.

The authorized expense level follows from the forecast. The organization may appropriately communicate an ambitious plan and budget externally, but it should not authorize spending internally at the full goal level from the outset simply because that is where it intends to end the year. Initial spending should be based on the revenue that management has high confidence will materialize. Spending should remain aligned with the forecast from then on.

A common approach is to spend at the goal level and then cut if triggers are missed. A better approach is for management to begin the year with a forecast-based level of spending. As the year unfolds and predefined triggers are met, the forecast may be revised upward. Each higher forecast then authorizes a higher level of spending.

Done well, this creates an effective operating rhythm. The organization expands deliberately as evidence improves. Spending rises as the facts justify it, with each step grounded in current performance and validated progress.

Note that the revenue leading expenses approach requires clarity about what counts as a trigger. The trigger might be a revenue milestone, a booking threshold, a conversion rate, a renewal event, a signed commitment, or another concrete indicator that the revenue outlook has strengthened. Management should define as part of its plan what justifies moving to a higher forecast and, therefore, a higher spend path.

The accompanying chart illustrates the logic connecting revenue leads to expenses. While the annual revenue goal remains fixed, the initial forecast establishes the baseline spending posture. As specific triggers are met, management adopts updated forecasts. Each revision builds upon the previously authorized path, supporting a higher level of cumulative spending.

This approach reinforces the discipline of aligning spending with current evidence rather than assumptions, helping leadership make decisions based on what is actually unfolding rather than what was originally planned. The discipline is as follows:

  • Plan to the goal. Decide what the organization is trying to produce and what it would take to operate successfully at that level, even though not all of that spending is authorized on day one.
  • Forecast what is most likely. Establish a higher-confidence view of the revenue expected to materialize based on current facts.
  • Let the forecast in force define the current spend level. Authorize spending based on what management currently has high confidence will come in, not simply on what it hopes to produce.
  • Raise authorized spending only as triggers are met and the forecast improves. Expand spending as evidence strengthens and the revenue outlook becomes more secure.

At any point in time, leadership should be able to answer three separate questions:

  • What is the annual revenue goal?
  • What is the current revenue forecast?
  • What level of spending is now authorized based on that forecast?

Those answers should be connected, but they should not be assumed to be the same.

That is what it means to let revenue lead expenses. It is a way to stay ambitious without getting ahead of the facts.

What Would Peter Drucker Think of Your ICP?

TL;DR

  • Investors’ first question is always your Ideal Customer Profile (ICP). If you can’t answer crisply, nothing else matters.

  • Most teams treat ICP as one question, but it’s really three:

WHAT do you provide?

WHO must have it now?

WHY do they choose you over alternatives?

  • Mis-alignment on any leg stalls growth—marketing targets the wrong buyers, product builds the wrong features, sales can’t close.

  • Drucker’s biographer calls IntelliVen’s WHAT–WHO–WHY framework “an innovation that changes the value of leadership.” It’s exactly the clarity Drucker preached.

  • Why teams still struggle: cognitive overload, functional bias (product vs. sales vs. vision), and thinking ICP is “one-and-done.”

  • IntelliVen’s MtL System + AI-powered IVOA Sandbox crowdsources input, exposes misalignment, and guides teams to a shared ICP they revisit continuously.

  • Results when everyone shares the same ICP: faster sales ramps, sharper product decisions, lower CAC, higher LTV—one enterprise software firm grew from start-up to a valuation of $2+ B.

  • Takeaway: Treat your ICP as a living strategic asset. Use WHAT–WHO–WHY to align your team, revisit it often, and growth will follow.

The Hidden Failure Pattern

Pursue any professional financing or acquisition, and you’ll face the same first question: “Who’s your ideal customer?” It sounds like a simple question deserving a simple answer. But it’s not.

Most funding requests and transactions stall right here. Without a crisp answer, investors and buyers move on. What’s more troubling is that even after securing funding or sale, ICP clarity remains the make-or-break factor for sustained success. CB Insights, for example, found that more than a third of all startup failures stem from unclear market fit: companies that never nailed their Ideal Customer Profile.

It turns out that even seasoned executives struggle with the ICP challenge. As a result, they’re inefficiently burning resources in predictable ways:

  • Selling to customers who will never buy.
  • Wasting time closing sales with customers who will not reach target Lifetime Value.
  • Building features for people who don’t need them.
  • Crafting messages that resonate with no one in particular because they’re trying not to exclude anyone rather than focusing on the ideal.

The right solution for the wrong customer fails. The wrong solution for the right customer fails. While these may seem like execution problems, they are really clarity and alignment problems.

Most people think that a query to describe their ICP is one question requiring one answer, whereas it is really three interconnected questions at once:

  • WHAT do you deliver?
  • WHO needs it most?
  • WHY do they choose you?

Like a three-legged stool, if answers to any of the three is out of sync with one or both of the others, the cornerstone of the business caves-in. Marketing targets the wrong prospects. Sales struggles to close strategic deals in preference for deals of no strategic value (i.e., they are a waste of time!). Product builds features nobody wants. Teams pull in different directions, and so on.

What Would Drucker Say?

Peter Drucker, the father of management science, famously said, “The purpose of a business is to create a customer.” But what would the father of modern management think of our approach to tackling today’s ICP challenge?

We didn’t have to guess. Dr. Elizabeth Haas Edersheim (Drucker’s personally chosen biographer, former McKinsey senior partner, and MIT Sloan Ph.D.) joined our recent workshop. When asked what Drucker would think of our WHAT-WHO-WHY framework, her response was immediate:

“Peter defined innovation not as having a new idea, but by how much it changes the value delivered to customers. Your WHAT-WHO-WHY approach does exactly that—it fundamentally enhances the value leaders deliver. Drucker would have loved this because it clarifies purpose, aligns teams, and dramatically amplifies their collective impact.”

She continued:

“Drucker was deeply human-centric. Your method of bringing everyone to shared understanding of WHAT, WHO, and WHY doesn’t just clarify strategy—it unlocks human energy inside organizations. People can finally work with real purpose and clarity.”

Why Smart Teams Still Struggle

If the framework is straightforward, why do even experienced leaders find ICP clarity elusive? Three reasons:

Cognitive overload. Holding three interconnected dimensions in mind at once is mental work. Teams unconscious simplify, losing crucial nuance.

Functional bias. People gravitate toward their expertise. Product leaders obsess over WHAT. Sales focuses on WHO. Visionaries champion WHY. Without deliberate integration, teams optimize their piece while missing the whole.

Static thinking. Most treat ICP as a one-time exercise. But your ideal customer evolves as you do. The best-performing organizations revisit and refine their WHAT-WHO-WHY with regularity: embedding the framework into leadership rhythms, strategy sessions, and go-to-market planning.

Case Example

Here’s what happens when teams get the framework right. A consulting firm was stuck at $9M revenue, walking away from acquisition offers because they couldn’t get to their $12M target. Their WHAT-WHO-WHY was “we do stuff for money.”

After defining their true WHAT-WHO-WHY (visually stimulating strategy facilitation for U.S. Federal Government leaders who want to make a difference, accomplish missions, and get promoted), everything changed.

Four years later, they sold for $30M+.

But that’s just the beginning. Another company started using WHAT-WHO-WHY clarity at $15M revenue. They kept refining the framework through five private equity hold cycles. Today? North of $2 billion valuation.

The pattern isn’t luck. It’s what happens when organizations use clarity as a strategic asset, not a checkbox.

Whether you’re leading a startup seeking Series A, a nonprofit pursuing major donors, a church building community engagement, or a Fortune 500 division defending market share, the challenge remains the same. Every organization at every stage needs to answer the same three questions with precision. The framework works across all business models, capital structures, and geographies because the fundamental human need for clarity and alignment is universal.

Beyond the Foundation

Here’s what most people miss: WHAT-WHO-WHY clarity is powerful, but the framework is just the first element of what high-performing teams need.

Think of it as Truth #2 in our Manage to Lead system. It’s preceded by understanding your current context and followed by five more integrated truths about how teams actually execute and scale. Each builds on the others. Skip one, and even the best strategy stumbles.

The companies that outperform don’t just get their ICP right. They master the full sequence: how to assess where they stand, align everyone around the right priorities, plan change that works, execute without losing momentum, and remove the barriers that stop most teams from reaching their potential.

The Real Test

Your WHAT-WHO-WHY isn’t just a statement. The framework is a decision-making filter. When the framework is right, tough choices become obvious. Resource allocation gets clearer. Teams move faster because they’re no longer debating fundamentals.

When teams at inflection points (scaling, pivoting, fundraising, integrating new leadership) start with WHAT-WHO-WHY clarity, they compress months of alignment work into weeks. Not because the framework is magic, but because it surfaces and resolves the disconnects that otherwise create expensive detours.

Your Next Move

If you’re leading through change, start with the foundation. Download our WHAT-WHO-WHY template, or request access to the IntelliVen Sandbox where your team can work through this together—with AI-powered feedback that accelerates the iteration process.

But remember: the framework is just the beginning. The teams that win understand that clarity is built, not discovered. And building clarity requires more than one framework. Building clarity requires a system.

Get Clear. Align. Grow.

Ready to see what aligned clarity can unlock for your team?
• Explore the full Manage-to-Lead System at IntelliVen.com
• Request a 10-day IVOA Sandbox trial—just contact us and we’ll set you up
• Watch the 40-minute workshop Dr. Edersheim attended and hear her remarks firsthand

About the Author

Peter DiGiammarino has helped hundreds of leadership teams architect breakthrough performance across private, public, VC-backed, and PE-owned companies. His Manage to Lead system distills decades of operating experience into seven enduring truths and 60+ practical tools that guide teams through critical inflection points.

Don’t go to the conference stupid!

While it’s possible that a qualified sales prospect might be seated next to you at a conference session or visit your booth, relying solely on chance encounters isn’t a smart strategy. The odds are just too slim to make random interactions a primary reason for attending.

The true value of attending an industry conference multiplies when it’s approached as a well-planned, strategic platform. A team committed to making the most of the experience can leverage the event before, during, and after to maximize its impact.

To maximize the opportunity, proactively engage with targeted executives ahead of the event. Every interaction is a chance to establish a meaningful connection around a shared interest—the conference itself. Use these moments to gather insights, influence thinking, and further cultivate interest in your organization’s offerings.

Along these lines:

    • Identify Targeted Prospects: Before the conference, research who will attend from your targeted prospects and arrange one-on-one meetings. Review advance materials to see who will speak, chair, host, or plan the event. Ask the organizers for a list of registered attendees from both this and last year’s conferences. Reach out to the individuals who are of interest to you and schedule a meeting—whether it’s for coffee, a drink, dinner, or a social function. Don’t wait until the conference begins; schedules for high-demand attendees will fill up fast.
    • Engage Executives from Targeted Organizations: Identify executives from companies that would benefit from attending the conference and personally invite them. Offer to assist with their travel arrangements, share a cab, or even sit together on the plane or train. After the event, follow up to discuss key takeaways and insights.
    • Host a Reception: Plan a reception to feature new offerings, insights, or thought leadership. Invite both current clients and prospective clients to enjoy the content as well as cocktails or hors d’oeuvres. It’s a great way to deepen relationships and engage with potential clients in a more relaxed environment.
    • Use Interactive Databases: Many conferences have online platforms that function like social networks, allowing you to filter attendees by criteria such as industry, geography, or role. Use these tools to identify potential connections and reach out through direct mail or messaging.
    • Foster Online Engagement: Encourage your team and contacts to participate in an online conversation before, during, and after the event. Follow the event’s official hashtag and key accounts. Share insights, quotes from sessions, and feedback throughout the conference. This online activity can help build a broader connection and keep the conversation going long after the event ends.

In addition to generating qualified sales leads, a conference provides a valuable opportunity to:

    • Position Your Team as Industry Leaders: Develop and showcase individual team members by having them emcee the conference, host a session, give a presentation, moderate or sit on a panel, deliver a keynote address, or sign and distribute original publications. These roles help establish your team as thought leaders in the industry.
    • Assess Competitors and Industry Trends: Use the event to observe other industry players and how they position themselves in the market. This insight will help you understand your competitive landscape and identify opportunities to differentiate your organization.
    • Enhance Your Company’s Reputation: Ensure your organization is recognized as an influential industry player by prospects, clients, competitors, partners, and suppliers. Active participation at conferences builds your brand’s authority and credibility.
    • Identify Potential Talent: Conferences are also great venues to spot strong candidates for recruitment. Keep an eye out for top industry talent and consider how they might fit into key roles within your team.

Finally, use the conference as an opportunity to develop, test, refine, and implement a screening script for those who visit your booth or attend sessions and social functions. It’s inefficient to engage deeply with everyone you encounter, as only a small percentage will be qualified prospects worth pursuing further.

Instead, shift the odds in your favor by quickly identifying and screening out individuals who aren’t a good fit. Then, use the time you would have spent with them to focus on identifying key prospects. Once you’ve pinpointed those individuals, find ways to be where they will be and make yourself known to them.

Understanding Two Perspectives: Differentiating the MtL WHY and Sinek’s Why

In business and leadership, understanding your “Why” is pivotal for success and meaningful connections. This newsletter compares two distinct perspectives—the MtL WHY and Simon Sinek’s Why—that drive your organization’s purpose and strategy.

The MtL WHY: Understanding Your Customer

The Manage to Lead (MtL) WHY is based on the principles outlined in the book Manage to Lead: Seven Truths to Help You Change the World, by Peter DiGiammarino. The MtL WHY explains why your business exists in the eyes of your customers and focuses on understanding their motivations to choose to purchase or fund what your organization provides.

Key Characteristics:

  • External Focus: Centers on your customers’ beliefs and needs.
  • Purpose: Foundation for defining your organization’s Ideal Customer Profile (ICP).
  • Application: Helps craft Unique Value Propositions (UVP) and tailored messages that connect and engage. Guides marketing, lead generation, sales, and account development efforts.

Why the MtL WHY Matters

The MtL WHY helps leaders create compelling value propositions, develop messages that resonate, and build strong customer relationships by aligning offerings with customer motivations.

Sinek’s Why: Understanding Your Team

Sinek’s Why delves into the core beliefs and values that drive your organization and its people. It focuses on understanding the internal motivations and deeper purpose beyond just making profits.

Key Characteristics:

  • Internal Focus: Centers on your organization’s core beliefs.
  • Purpose: Explains why your business exists in the eyes of its members.
  • Application: Guides leadership decisions, shapes company culture, and inspires stakeholders.

Why Sinek’s Why Matters

Sinek’s Why helps build a purpose-driven culture, attract like-minded employees, and inspire loyal customers who resonate with your organization’s beliefs.

Differences Between the MtL WHY and Sinek’s Why

  • MtL WHY: Explains the need fulfilled for prospects who become customers and why they stay—why the business exists in the eyes of its customers. 
  • Sinek’s Why: Explains what drives people to join and remain with the organization—why the business exists in the eyes of its members.

Align Purpose and Motivation for Synergy

Aligning internal motivations with external customer needs creates a holistic strategy that is meaningful and, often, unbeatable. Those who master both stand out because they understand why they matter—to themselves and to their customers.

About IntelliVen

At IntelliVen, founded by Peter DiGiammarino, we specialize in helping leaders and organizations clarify their purpose, align their strategies, and achieve their fullest potential. Through our eponymous Manage to Lead (MtL) Cohort Course, leaders and teams learn to get clear, align, and grow. Whether you’re seeking to understand your customers better or to reignite your organization’s passion, we’re here to guide you on your journey.

Learn More

Elevate Your Skills: Don’t Just Build—Create a Legacy

The most successful professionals don’t just list skills when pitching a prospect—they frame their expertise as a solution to an urgent business problem. Whether you’re laying bricks or building castles, the labor may be the same, but the way you present it changes everything. By shifting from listing tasks you will perform to solutions you will deliver, you communicate the value you bring as a strategic partner.

Imagine walking into a prospect’s office and, instead of describing what you know how to do, you present a fully formed solution to a pressing issue. When you highlight the problems you solve and the measurable outcomes achieved, you differentiate yourself as one who puts the vision into their mind, inspiring them with a clear path forward, and then gets paid a premium to bring that vision to life. Rather than deploying skills at labor rates, you’re instantiating a vision and charging full price for delivering strategic, transformative results.

Shift Focus From Tasks to Outcomes

To elevate the perception of your value, shift the focus from tasks you perform to outcomes you deliver. Here’s how:

  • Study past projects to zero in on the business goals you helped achieve.
  • Describe your skills in terms of the problems they solve.

For example, if your offering is to help people in different departments of a client organization to work together  to prepare to perform at a high level in an emergency:

  • Move beyond “meeting facilitation” by offering instead Cross-Functional Emergency Training and emphasize its role in improving interdepartmental coordination during crises.
  • Rather than “data integration,” present it as a Crisis Management Solution that uses existing technology to enable real-time decisions in high-stakes situations—at no additional cost.

By adjusting your message this way, you’re no longer just laying bricks—you’re building castles that address critical business needs.

Build Your Toolkit: Case Studies and Competency Frameworks

Once you’ve demonstrated how your expertise solves real-world problems, package it to make your value tangible and repeatable:

  • Document insights from past projects to build a knowledge base of best practices for future engagements.
  • Create frameworks that map your skills directly to specific business challenges.
  • Develop and share case studies that clearly outline the challenge, your approach, and the impact achieved.

These artifacts enable you to communicate your capabilities in a way that resonates with clients and prospects, clearly showing the value you bring.

Steps to a Sale

When communicating with prospects, focus on how your solution will transform their operations or market position. Here’s how to effectively structure your message:

  • Articulate the key challenge your solution addresses and why this issue is difficult to solve.
  • Explain what top performers in the industry do to overcome the challenges, and emphasize that your approach encapsulates these best practices—and that you’ve done it before, ideally with customers the prospect admires.
  • Reinforce your expertise with success metrics, client testimonials, and case studies, to suggest that no one can deliver the solution as quickly, efficiently, or with as little risk as you can.

At this point, your prospect has three options:

  1. Ignore your advice.
  2. Attempt to implement your suggestions on their own.
  3. Proceed with outside help. (i.e., and since you brought the solution, have a proven track record, and have established yourself as the expert, why would they go elsewhere?)

Turn Your Business into One That Can Scale

Moving from tasks to solutions makes your sales process both more efficient and more successful. Perhaps even more importantly, this shift enables you to build a business that inspires clients with the vision of a castle and then delivers on that vision. By adopting a repeatable approach, you make it easier to sell, easier to deliver what you sell, and easier to develop and deploy resources for both sales and delivery. You’re architecting a business that will stand the test of time, growing in both scale and value, with each new engagement amplifying its impact.