When a sale comes in ahead of expectation or when revenue and profit exceed plan, a leader may refer to extra revenue or extra profit which runs the risk of sending the wrong signal to employees. Continue reading “Extra Revenue” vs. “More Revenue” … Read all about it!
Leaders who are in control of operations compare their organization’s actual performance results to:
- Past results to know whether their organization is trending up, down or sideways.
- The results other organizations that are doing things similar to theirs achieve in order to know how well they are doing relative to industry benchmarks, especially relative to those who do best what they are doing. Continue reading How to get, and stay, in control of operations.