When top leaders are informed, thinking critically, and engaged enough to provide guidance and direction, things tend to go pretty well. That is, things get done better, sooner, and more smoothly when leaders pay attention. This note describes an efficient way for top leaders to get and stay up-to-speed, see and understand what is going on, ask questions and think critically, develop a point-of-view, and provide advice and guidance on their organization’s most important functions, projects, and initiatives. Continue reading How to connect the Top-of-the-House to the FrontLine
If the leader thinks s/he knows what needs to change and that everyone is aligned, ask: “How do you know your team knows what you want to do; why don’t we ask them just to verify? If they all say what you expect them to say, a positive step towards getting what you want done will have been taken just by bringing it to the center of their attention. If it turns out that some or all of the team are not as aligned as expected, then remedial steps can be taken.”
Survey the leader’s top team and ask them each:
- To describe the current state, that is: how things are today.
- What really good things happen if we change and what really bad things happen if we do not?
- To describe how things would be in the future if their ideal changes were successfully implemented.
- What needs to be done in order to get from where things are today to where things would ideally be next?
- What will make it hard to do what needs to be done in order to get from today to the targeted next state?
Review results with the leader to bring him/her up to speed on the group’s data. Look for and discuss fully any points the leader finds confusing or surprising. Continue reading How to use the Change Framework to turn initiatives into action.