Good questions of customers and prospects can dramatically increase the odds of developing opportunities to deliver value. Questions that engage and that allow the customer or prospect to reveal and expand their realities and the opportunities to provide value are ideal.
It takes conscious effort to plan for, create, and to make the most of opportunities to engage. The best practice is to think ahead, develop a collection of stock questions, and pay attention to find, cultivate, and take advantage of opportunities to engage.
Below are characteristics of well-phrased questions followed by some examples.
A well-phrased question:
A good way to think about marketing is to consider it a four-stage process that goes from Prospect to Customer. Each stage has a program of marketing activities that move a prospect along the path to a sale.
Attract activities make a broad audience of possible prospective customers aware of the selling organization and promote its Capture activities.
Attract activities include advertising, brochures, industry events, public speaking, published articles, press mentions, mailings, etc.
Capture activities increase a prospect’s knowledge of the selling organization through a value-added relationship and tie directly to Convert activities. Continue reading How marketing can turn a prospect into a customer. →
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